Help & Contact
Frequently asked questions
How do I book a journey with the flexbus? The dial-a-bus and/or regular line in my neighbourhood have disappeared. Will I be able to use the flexbus? How do I pay for my journey with the flexbus? What should I do if I lost something on the bus or the tram? How can I renew my travel pass? What text message do I send to buy an ticket or day ticket via sms? What should I do if I my pass has been lost or stolen? How do I buy a ticket, 10-journey ticket or day ticket via the website or app? What should I do if my MOBIB card does not scan or is defective? How can I check whether my travel pass has been loaded onto my MOBIB card after payment? How much do the fines cost? Which violations result in a type 1 fine? Where can I find real-time information on my bus or tram?