Frequently asked questions

1. How can I pass on praise or complaints?
2. How do I buy a ticket, 10-journey ticket or day ticket via the website or app?
3. What text message do I send to buy an ticket or day ticket via sms?
4. What should I do if I lost something on the bus or the tram?
5. How can I renew my travel pass?
6. Where can I find real-time information on my bus or tram?
7. What should I do if I my pass has been lost or stolen?
8. What should I do if my MOBIB card does not scan or is defective?
9. How can I check whether my travel pass has been loaded onto my MOBIB card after payment?
10. How much do the fines cost?
11. Which violations result in a type 1 fine?
12. When is my travel pass valid until?