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Frequently asked questions
How do I book a journey with the flexbus?
The dial-a-bus and/or regular line in my neighbourhood have disappeared. Will I be able to use the flexbus?
How do I pay for my journey with the flexbus?
What should I do if I lost something on the bus or the tram?
How can I renew my travel pass?
Where can I find real-time information on my bus or tram?
What text message do I send to buy an ticket or day ticket via sms?
How do I buy a ticket, 10-journey ticket or day ticket via the website or app?
What should I do if I my pass has been lost or stolen?
What should I do if my MOBIB card does not scan or is defective?
How can I check whether my travel pass has been loaded onto my MOBIB card after payment?
How much do the fines cost?
Which violations result in a type 1 fine?