Frequently asked questions

1. How do I purchase a travel pass?
2. How can I renew my travel pass?
3. My travel pass is about to expire but I haven’t received a proposal to renew it yet. What do I do?
4. What should I do if I lose something?
5. What do I do if my MOBIB card is faulty?
6. How much do the fines cost?
7. How do I adjust my travel pass details?
8. What do I do when my travel pass is paid but my MOBIB card doesn’t work?
9. How do I get a receipt for the purchase of my season ticket?
10. Where can I find real-time information on my bus or tram?