Questions & contact
One place for answers to all your questions
Frequently asked questions
- How can I pass on praise or complaints?
- How do I buy a ticket, 10-journey ticket or day ticket via the website or app?
- What text message do I send to buy an ticket or day ticket via sms?
- What should I do if I lost something on the bus or the tram?
- How can I renew my travel pass?
- What should I do if I my pass has been lost or stolen?
- What should I do if my MOBIB card does not scan or is defective?
- How can I check whether my travel pass has been loaded onto my MOBIB card after payment?
- How much do the fines cost?
- Which violations result in a type 1 fine?
- Where can I find real-time information on my bus or tram?
- When is my travel pass valid until?