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Questions & contact

One place for answers to all your questions

Frequently asked questions

  1. How can I pass on praise or complaints?
  2. How do I buy a ticket, 10-journey ticket or day ticket via the website or app?
  3. What text message do I send to buy an ticket or day ticket via sms?
  4. What should I do if I lost something on the bus or the tram?
  5. How can I renew my travel pass?
  6. What should I do if I my pass has been lost or stolen?
  7. What should I do if my MOBIB card does not scan or is defective?
  8. How can I check whether my travel pass has been loaded onto my MOBIB card after payment?
  9. How much do the fines cost?
  10. Which violations result in a type 1 fine?
  11. Where can I find real-time information on my bus or tram?
  12. When is my travel pass valid until?

Do it yourself

  • See real-time information for your bus or tram
  • Renew your travel pass
  • Purchase travel pass
  • Request transport delay certificate
  • Change your account details

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  • Haven’t found the answer to your question? Contact us…

    • Via the contact form
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    • Phone 070 220 200 (€0.30/min)
      Here you will find all the legal information about our telephone service 070 220 200
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