Frequently asked questions

1. How do I purchase a travel pass?
2. What should I do if I lose something?
3. How can I renew my travel pass?
4. My travel pass is about to expire but I haven’t received a proposal to renew it yet. What do I do?
5. Where can I find real-time information on my bus or tram?
6. What do I do if my MOBIB card is faulty?
7. How much do the fines cost?
8. How do I adjust my travel pass details?
9. What do I do when my travel pass is paid but my MOBIB card doesn’t work?
10. How do I get a receipt for the purchase of my season ticket?