Questions & contact
One place for answers to all your questions
Frequently asked questions
- How do I purchase a travel pass?
- How can I renew my travel pass?
- My travel pass is about to expire but I haven’t received a proposal to renew it yet. What do I do?
- What should I do if I lose something?
- How much do the fines cost?
- What do I do if my MOBIB card is faulty?
- How do I adjust my travel pass details?
- What do I do when my travel pass is paid but my MOBIB card doesn’t work?
- How do I get a receipt for the purchase of my season ticket?
- Where can I find real-time information on my bus or tram?