Help & Contact

How can we help you?


What should I do if I my pass has been lost or stolen?

Request a new MOBIB card as soon as possible, so that you can use your travel pass again.

You can request a new card online or visit one of our Lijnwinkel stores.

Tip You need a valid ticket for every journey

Have you lost your MOBIB card, is your card defective or are you waiting for your new MOBIB card? You need a valid ticket for your journey. Buy one using the app, by text message or contactlessly. That way you won’t risk a fine. Tickets will only be refunded if there is a technical malfunction/error on the part of De Lijn or if a purchased product has not been loaded correctly.

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