Help & Contact
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Account
I haven’t received an email to reset my password
I’m unable to log in to my 'De Lijn' account
Where do I view my travel passes history?
I’m unable to create an account on the website.
Can I get a receipt for my ticket?
Can I get an overview of the tickets I have used?
I want to change my password on the website
How do I link my MOBIB card to my account?
Can I travel using someone else’s account?
Can I change my email address in my existing De Lijn account?
How do I link my payment method while purchasing an ticket?
How can I see if my route plan has been impacted by a detour?
Can I keep my old travel pass if I delete my old account?
What should I do about my travel pass and renewal proposal if I create a new account?
My account has been blocked. What do I do now?
How can I delete my De Lijn account?
How do I delete my linked payment method when purchasing an ticket?