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  1. Support & Contact – De Lijn
  2. Tips for a smooth journey

Tips for a smooth journey

  • Alternative services on an announced day of industrial action or strike day
  • Where can I find information about school trips?
  • Can I travel abroad with De Lijn?
  • Where can I find information about a trade union action or a strike?
  • Where can I find information about public transport in my municipality?
  • Why are there cameras on the vehicles?
  • How can I treat my fellow-passengers courteously?
  • Do I have to scan my ticket every time?
  • How can I get on and off easily?
  • What should I do when my tram or bus is approaching? Or How do I show the driver that I want to get on?
  • Can I dispose of my litter on the vehicle?
  • Can I eat or drink on the way to my destination?
  • Where can I find a point of sale De Lijn?
  • How do I save my favourites in app or at the website?
  • Can I show departure times at a stop to my visitors or employees on an information screen?
  • What is unscheduled disruption and what does it mean for my journey?
  • When does the exams timetable apply?
  • Can I download or get the timetable on paper?
  • How do I find the timetable for a line if I don’t know the line number?
  • My bus or train has been delayed, so I’m likely to miss my connection. What can I do?
  • How do I put the De Lijn route planner on my website?
  • Which stops does my bus or tram pass through?
  • NMBS-SNCB, MIVB-STIB or TEC appears in my route plan. Is this result reliable?
  • The suggested route plan doesn’t look like the best one to me
  • When planning a route, my street and/or number aren’t displayed in the ‘from’ or ‘to’ field
  • How can I request a transport delay certificate?
  • How long in advance should I be at the stop?
  • Where should I get on and off the bus or tram?
  • Where should I get off the bus or tram?
  • Can I take my pet on to the bus or tram?
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