General questions
House Move Promotion
- What’s in the House Move Promotion trial pack?
- Who are the initiators (partners) behind this House Move Promotion?
- What do the initiators want to achieve with this House Move Promotion?
- Who will my personal data in connection with the House Move Promotion be provided to and what will it be used for?
- Who is or isn’t eligible to take part in the House Move Promotion?
Pause button
- When did the Pause Button campaign run and how was I able to participate?
- How much is the refund?
- When will I receive my refund?
- I took part in the Pause Button campaign but haven’t received an email from De Lijn asking for my bank account number for the payment. What should I do?
- I’ve provided my bank account number but haven’t received a refund yet.
The Coastal Tram
- What are Lijnwinkels on the coast?
- Where can I find Lijnwinkel stores on the coast?
- Which ticket should I buy?
- How do I have a smooth journey with the Coastal Tram?
- What are the traffic rules relating to the Coastal Tram?
Apps and mobile website
- Where can I find real-time information on my bus or tram?
- What do I need in order to use the De Lijn app or site?
- What can the De Lijn app do?
- Who can I contact if I have questions or comments about the app
- How often do you update the app?
Privacy & GDPR
- What information does De Lijn hold about me and what is it used for?
- Why do De Lijn inspectors ask for my identity card during an inspection?
- How can I get an overview of the data that De Lijn holds about me?
- How can I object to the use of my data for direct marketing?
- Can I have all my data deleted from the customer database?
