General questions
Pause button
- How do I pause my travel pass?
- Can I pause a family member’s travel pass?
- Who can use the pause button?
- For how many days can I pause my travel pass?
- Can I pause my travel pass at any time?
The Coastal Tram
- What are Lijnwinkels on the coast?
- Where can I find Lijnwinkel stores on the coast?
- Which ticket should I buy?
- How do I have a smooth journey with the Coastal Tram?
- What are the traffic rules relating to the Coastal Tram?
Apps and mobile website
- Where can I find real-time information on my bus or tram?
- What do I need in order to use the De Lijn app or site?
- What is the iOS/Android app?
- What if I have questions or comments about the app?
- How often is the app updated?
Privacy & GDPR
- What information does De Lijn hold about me and what is it used for?
- Why do De Lijn inspectors ask for my identity card during an inspection?
- How can I get an overview of the data that De Lijn holds about me?
- How can I object to the use of my data for direct marketing?
- Can I have all my data deleted from the customer database?
