General questions
Storytel
- Where can I go if I have questions about using Storytel?
- My child is eligible for the offer. Can he/she create an account at Storytel?
- What if more than one person in my household is eligible for the offer?
- What if I already have Storytel, or have had it in the past? Or what if I don’t want to use it?
- When will I receive my unique code?
Communicatiemateriaal scholen
House Move Promotion
- What’s in the House Move Promotion trial pack?
- Who are the initiators (partners) behind this House Move Promotion?
- What do the initiators want to achieve with this House Move Promotion?
- Who will my personal data in connection with the House Move Promotion be provided to and what will it be used for?
- Who is or isn’t eligible to take part in the House Move Promotion?
The Coastal Tram
- What are Lijnwinkels on the coast?
- Where can I find Lijnwinkel stores on the coast?
- Which ticket should I buy?
- How do I have a smooth journey with the Coastal Tram?
- What are the traffic rules relating to the Coastal Tram?
Apps and mobile website
- Where can I find real-time information on my bus or tram?
- I can’t see my bus or tram in the ‘Track your ride’ function. Why is this?
- Where can I find the personal stop alert in the app?
- What permissions do I need to give to use the ‘Track your ride’ feature?
- Why do I need bluetooth and mobile data for the ‘Track your ride’ function?
Other questions
Privacy & GDPR
- What personal data does De Lijn retain in connection with the purchase and activation of m-tickets and for how long?
- How can you spot a phishing attempt?
- What information does De Lijn hold about me and what is it used for?
- Are De Lijn inspectors allowed ask for my identity card during an inspection?
- How can I get an overview of the data that De Lijn holds about me?
