General questions
Summer campaign
- Am I eligible to receive free vouchers?
- When will I receive my free vouchers?
- My partner has received his/her renewal proposal, but I haven’t yet. Why is this?
- What if I have texted an incorrect code?
- If I renew my travel pass at a Lijnwinkel store, how will I receive my vouchers?
Try-out campaign
The Coastal Tram
- What are Lijnwinkels on the coast?
- Where can I find Lijnwinkel stores on the coast?
- Which ticket should I buy?
- How do I have a smooth journey with the Coastal Tram?
- What are the traffic rules relating to the Coastal Tram?
Jobs
- How do I apply to work at De Lijn?
- Why should I apply to work at De Lijn?
- Can I make an unsolicited application?
- What do I need to apply for a job as a driver?
- What should I do if I can’t upload my CV?
Apps and mobile website
- Where can I find real-time information on my bus or tram?
- What do I need in order to use the De Lijn app or site?
- What is the iOS/Android app?
- What if I have questions or comments about the app?
- How often is the app updated?
Privacy & GDPR
- What information does De Lijn hold about me and what is it used for?
- Why do De Lijn inspectors ask for my identity card during an inspection?
- How can I get an overview of the data that De Lijn holds about me?
- How can I object to the use of my data for direct marketing?
- Can I have all my data deleted from the customer database?
