General questions
Communicatiemateriaal scholen
House Move Promotion
- Does my municipality offer the trial package?
- What’s in the House Move Promotion trial pack?
- Who are the initiators (partners) behind this House Move Promotion?
- What do the initiators want to achieve with this House Move Promotion?
- Who will my personal data in connection with the House Move Promotion be provided to and what will it be used for?
The Coastal Tram
- What are Lijnwinkels on the coast?
- Where can I find Lijnwinkel stores on the coast?
- Which ticket should I buy?
- How do I have a smooth journey with the Coastal Tram?
- What are the traffic rules relating to the Coastal Tram?
Apps and mobile website
- Where can I find real-time information on my bus or tram?
- Why does the location of my bus/tram on the map in the app suddenly jump to a completely new position?
- Why doesn’t the real-time location of my bus/tram match the location on the map in the app?
- Why can’t I see my vehicle on the map in the app?
- Do I have to give permission to track my vehicle on the map in the app?
Other questions
Privacy & GDPR
- What personal data does De Lijn retain in connection with the purchase and activation of tickets and for how long?
- How can I spot a phishing attempt?
- What information does De Lijn hold about me and what is it used for?
- Are De Lijn inspectors allowed ask for my identity card during an inspection?
- How can I get an overview of the data that De Lijn holds about me?
