How does the selection procedure for the position of driver work? How long does it take to hear back after applying for a driver position? I’ve received an email saying that there are no vacancies. What will happen to my application? Is the training to become a driver free? My contact details have changed since my application. What should I do?

How can I pass on praise or complaints? How can I request a transport delay certificate? Is there a compensation policy at De Lijn?

How can I spot a phishing attempt? What information does De Lijn hold about me and what is it used for? What personal data does De Lijn retain in connection with the purchase and activation of tickets and for how long? Why isn’t using a MOBIB card considered a breach of my privacy? How can I object to the use of my data for direct marketing?

What’s in the House Move Promotion trial pack? My new municipality hasn’t told me about the House Move Promotion. Can I still submit an application? Why do I have to enter my national register number on the House Move Promotion application form? I have reported my change of address, but haven’t received an email about the House Move Promotion Does my municipality offer the trial package?

Which ticket should I buy? How do I have a smooth journey with the Coastal Tram? Can I take my bike on the Coastal Tram?

Will De Lijn make communication material available to schools again this year? Is it possible to put a plug-in route planner from De Lijn on the school website? Can Buzzy leaflets be ordered? Can someone from De Lijn be present at the school during the wellcome day?

What should I do if I am involved in an accident or incident on or around a De Lijn vehicle? Where can I find more information about business offerings?