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  1. Support & Contact – De Lijn
  2. General questions

General questions

  1. Pause button
  2. The Coastal Tram
  3. Apps and mobile website
  4. Privacy & GDPR

Pause button

  • How do I pause my travel pass?
  • Can I pause a family member’s travel pass?
  • Who can use the pause button?
  • For how many days can I pause my travel pass?
  • Can I pause my travel pass at any time?
See all 27 articles

The Coastal Tram

  • What are Lijnwinkels on the coast?
  • Where can I find Lijnwinkel stores on the coast?
  • Which ticket should I buy?
  • How do I have a smooth journey with the Coastal Tram?
  • What are the traffic rules relating to the Coastal Tram?
See all 8 articles

Apps and mobile website

  • Where can I find real-time information on my bus or tram?
  • What do I need in order to use the De Lijn app or site?
  • What is the iOS/Android app?
  • What if I have questions or comments about the app?
  • How often is the app updated?
See all 6 articles

Privacy & GDPR

  • What information does De Lijn hold about me and what is it used for?
  • Why do De Lijn inspectors ask for my identity card during an inspection?
  • How can I get an overview of the data that De Lijn holds about me?
  • How can I object to the use of my data for direct marketing?
  • Can I have all my data deleted from the customer database?
See all 6 articles



  • How does De Lijn deal with complaints and reports of problems?
  • How do I use my ticket?
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