Who is the Winter Promo for? When will I receive my Winterpromo subscription? Why am I not receiving a family discount or municipal discount with the Winter Promotion? Can I board digitally with the Winter Promo? Can I still exchange my regular subscription for the Winter promo?

How do I purchase a travel pass? Why might I not be able to buy my travel pass through the website? I want to buy a subscription but do not have a Belgian National Register or foreigner number

How do I renew my subscription? What should I do if I’ve lost the letter to renew my travel pass? Can I let my travel pass start on a different date than the one listed in your proposal? What should I do if I have received two bank transfer forms for the renewal of my season ticket? What if my discount is not reflected in my subscription renewal proposal?

Are childeren allowed to travel for free? Am I entitled to a free travel pass or a travel pass at a reduced rate? Which discounts are automatically applied to online subscription purchases? What do I have to do if I didn't receive the free network pass for people with a disability? How long is the free travel pass for people with disabilities valid?

How do I request a new MOBIB card? What should I do if I my pass has been lost or stolen? What should I do if my MOBIB card does not scan or is defective? Do I have to buy a ticket if I don't have my MOBIB card with me or it doesn't work? How can I check whether my travel pass has been loaded onto my MOBIB card after payment?

How does digital boarding work? Do I still need a MOBIB card if I use digital boarding? With what type of travel pass can I board digitally? How are inspections carried out if I register my boarding digitally? Why do I have to register my boarding, digitally or otherwise?

Where do I find more information about the Student Bus Pass/Campus Pass? Where can I buy a MOBIB card for my Student Bus Pass / Campus Pass? Can I use my NMBS-SNCB MOBIB card for my Student Bus Pass / Campus Pass? Where can I travel with my Student Bus Pass/Campus Pass? What should I do if I have paid for my Student Bus Pass / Campus Pass through my educational establishment, but have also received a bank transfer form from De Lijn?

Can I combine the Brupass and Brupass XL products on the same MOBIB card? Where can I travel with a Brupass and Brupass XL?

Am I entitled to a refund when I cancel my subscription? Can I cancel my subscription order?

How can I request proof of payment of my subscription? Do I need to notify a change in my personal details?

Is my employer obliged to pay a financial contribution towards my De Lijn ticket? How much is the contribution if I have an NMBS-SNCB travel pass as well as a De Lijn travel pass? Or what should I do with a combined travel pass? How much is the contribution if I have both a De Lijn ticket and a company or lease bike or cycling allowance? Can I combine the two benefits? Or does a maximum amount apply here? What is the minimum amount that my employer must contribute in the costs of my commute ? How do I request a financial contribution from my employer?