How do I purchase a travel pass? Why might I not be able to buy my travel pass through the website? I want to buy a travel pass but don’t have a Belgian national registration number or alien number

How can I renew my travel pass? What should I do if I’ve lost the letter to renew my travel pass? Can I let my travel pass start on a different date than the one listed in your proposal? What should I do if I have received two bank transfer forms for the renewal of my season ticket? What if my discount is not reflected in my subscription renewal proposal?

Am I entitled to a free travel pass or a travel pass at a reduced rate? How do I know which discounts are automatically taken into account when purchasing a season ticket online? Are childeren allowed to travel for free? What do I have to do if I didn't receive the free network pass for people with a disability? How long is the free travel pass for people with disabilities valid?

What should I do if I my pass has been lost or stolen? What should I do if my MOBIB card does not scan or is defective? How can I check whether my travel pass has been loaded onto my MOBIB card after payment? How do I request a new MOBIB card? Do I have to buy a ticket if I don't have my MOBIB card with me or it doesn't work?

How does digital boarding work? Do I still need a MOBIB card if I use digital boarding? With what type of travel pass can I board digitally? How are inspections carried out if I register my boarding digitally? Why do I have to register my boarding, digitally or otherwise?

Where do I find more information about the Student Bus Pass/Campus Pass? Where can I buy a MOBIB card for my Student Bus Pass / Campus Pass? Can I use my NMBS-SNCB MOBIB card for my Student Bus Pass / Campus Pass? Where can I travel with my Student Bus Pass/Campus Pass? What should I do if I have paid for my Student Bus Pass / Campus Pass through my educational establishment, but have also received a bank transfer form from De Lijn?

Can I combine the Brupass and Brupass XL products on the same MOBIB card? Where can I travel with a Brupass and Brupass XL?

Am I entitled to a refund when I cancel my season ticket? Can I cancel my subscription order?

How can I request proof of payment of my subscription? Do I need to notify a change in my personal details?

Is my employer obliged to pay a financial contribution towards my De Lijn ticket? How much is the contribution if I have an NMBS-SNCB travel pass as well as a De Lijn travel pass? Or what should I do with a combined travel pass? How much is the contribution if I have both a De Lijn ticket and a company or lease bike or cycling allowance? Can I combine the two benefits? Or does a maximum amount apply here? What is the minimum amount that my employer must contribute in the costs of my commute ? How do I request a financial contribution from my employer?