Subscriptions
Buy travel pass
- How do I purchase a travel pass?
- How can I purchase a travel pass that is paid fully or partially by my employer?
- Why should I buy my season ticket online?
- Are you entitled to a preferential reimbursement (VT)?
- Do you receive an income guarantee for the elderly (IGO)?
Renew travel pass
- How can I renew my travel pass?
- My travel pass is about to expire but I haven’t received a proposal to renew it yet. What do I do?
- What should I do if I’ve lost the letter to renew my season ticket?
- What should I do if I have received two bank transfer forms for the renewal of my season ticket?
- What should I do if I am entitled to a reduced rate and want to renew my Omnipas 65+?
Discounts and exclusive rates
- How can I find out if my municipality contributes to fares?
- How do I know which discounts are automatically taken into account when purchasing a season ticket online?
- What do I need to do to benefit from a family discount?
- Am I entitled to a free travel pass or a travel pass at a reduced rate?
- I earn a living wage. Am I entitled to a discounted travel pass?
Student Bus Pass / Campus pass
- What should I do if I have paid for my Student Bus Pass / Campus Pass through my educational establishment, but have also received a bank transfer form from De Lijn?
- When can I use the Student Bus Pass / Campus Pass?
- Can I use my NMBS-SNCB MOBIB card for my Student Bus Pass / Campus Pass?
- Where can I travel with my Student Bus Pass / Campus Pass?
- How much does a Student Bus Pass / Campus Pass cost and how do I apply for one?
My MOBIB card
- What do I do if my MOBIB card is faulty?
- How do I request a new MOBIB card?
- How much is a new MOBIB card?
- What should I do if I my pass has been lost or stolen?
- What should I do if my MOBIB card is damaged?
Refund
After sales help
- How do I adjust my travel pass details?
- What do I do when my travel pass is paid but my MOBIB card doesn’t work?
- How do I get a receipt for the purchase of my season ticket?
- When is my travel pass valid until?
- What do I do when my travel pass is paid but still hasn’t come in the mail after 7 working days?
