Help & Contact
How can we help you?
Buy travel pass
How do I purchase a travel pass? How do I ensure that my travel pass is partially or wholly paid for by my employer? Why should I buy my season ticket online? I am entitled to a preferential reimbursement (VT) how do I apply for a season ticket? Do you receive an income guarantee for the elderly (IGO) and do you want to buy an annual season ticket?
Renew travel pass
How can I renew my travel pass? My travel pass is about to run out, but I haven’t received a renewal proposal. What should I do? What should I do if I’ve lost the letter to renew my season ticket? What should I do if I have received two bank transfer forms for the renewal of my season ticket? What should I do if I am entitled to a reduced rate and want to renew my Omnipas 65+?
Discounts and exclusive rates
My MOBIB card
What should I do if I my pass has been lost or stolen? What should I do if my MOBIB card does not scan or is defective? How can I check whether my travel pass has been loaded onto my MOBIB card after payment? Why link your MOBIB card to your account? I have paid, so when will my travel pass be on my MOBIB card?
Student Bus Pass / Campus pass
What should I do if I have paid for my Student Bus Pass / Campus Pass through my educational establishment, but have also received a bank transfer form from De Lijn? When can I use the Student Bus Pass / Campus Pass? Can I use my NMBS-SNCB MOBIB card for my Student Bus Pass / Campus Pass? Where can I travel with my Student Bus Pass / Campus Pass? How much does a Student Bus Pass / Campus Pass cost and how do I apply for one?
Brupass (XL) Subscriptions
How can I cancel my online purchase of my season ticket? Am I entitled to a refund when I cancel my season ticket? How do I request a refund if I cancel my season ticket? Can I get a refund if I cancel my Omnipas 65+? Can I get a refund if I have a combined De Lijn - NMBS-SNCB season ticket through my employer?
After sales help
Is my employer obliged to pay a financial contribution towards my De Lijn ticket? What is the minimum amount that my employer must contribute in the costs of my commute ? Is my employer’s contribution towards my De Lijn ticket subject to a maximum? Can my employer decide not to pay a contribution for my travel pass because, for example, it only wants to pay for my 10-journey Lijnkaart? How much is the contribution if I have an NMBS-SNCB travel pass as well as a De Lijn travel pass? Or what should I do with a combined travel pass?
get on board digitally
Does Bluetooth use a lot of battery? I want to board digitally as a travel pass holder. Why do I have to turn on my location data as well as Bluetooth? (Android versions 10 and 11) I want to board digitally, but my line/vehicle is not in the list. What do I do? I want to board digitally as a travel pass holder, but I have a flat battery or a bad Internet connection. I board digitally as a travel pass holder, so why do I still need my MOBIB card?