Help & Contact
How can we help you?
Subscriptions
Discounts and exclusive rates
Are childeren allowed to travel for free?
Am I entitled to a free travel pass or a travel pass at a reduced rate?
Which discounts are automatically applied to online subscription purchases?
What do I have to do if I didn't receive the free network pass for people with a disability?
How long is the free travel pass for people with disabilities valid?
Renew travel pass
How do I renew my subscription?
What should I do if I’ve lost the letter to renew my travel pass?
Can I let my travel pass start on a different date than the one listed in your proposal?
What should I do if I have received two bank transfer forms for the renewal of my season ticket?
What if my discount is not reflected in my subscription renewal proposal?
Student Bus Pass / Campus pass
Where do I find more information about the Student Bus Pass/Campus Pass?
Where can I buy a MOBIB card for my Student Bus Pass / Campus Pass?
Can I use my NMBS-SNCB MOBIB card for my Student Bus Pass / Campus Pass?
Where can I travel with my Student Bus Pass/Campus Pass?
What should I do if I have paid for my Student Bus Pass / Campus Pass through my educational establishment, but have also received a bank transfer form from De Lijn?
Cheaper-commuting (employees)
Is my employer required to contribute financially to the cost of my De Lijn transportation ticket?
What is the employer contribution for combined transportation tickets?
How much is the contribution if I have both a De Lijn ticket and a company or lease bike or cycling allowance? Can I combine the two benefits? Or does a maximum amount apply here?
What is the minimum amount my employer must contribute to my commuting costs?
How do I request a financial contribution from my employer?