Subscriptions
Buy travel pass
- How can I purchase a travel pass that is paid fully or partially by my employer?
- How do I purchase a travel pass?
- Why should I buy my season ticket online?
- Are you entitled to a preferential reimbursement (VT)?
- Do you receive an income guarantee for the elderly (IGO)?
Renew travel pass
- How can I renew my travel pass?
- My travel pass is about to expire but I haven’t received a proposal to renew it yet. What do I do?
- What should I do if I’ve lost the letter to renew my season ticket?
- What should I do if I have received two bank transfer forms for the renewal of my season ticket?
- What should I do if I am entitled to a reduced rate and want to renew my Omnipas 65+?
Discounts and exclusive rates
- How can I find out if my municipality contributes to fares?
- How do I know which discounts are automatically taken into account when purchasing a season ticket online?
- What do I need to do to benefit from a family discount?
- Am I entitled to a free travel pass or a travel pass at a reduced rate?
- I earn a living wage. Am I entitled to a discounted travel pass?
My MOBIB card
- What should I do if I my pass has been lost or stolen?
- What do I do if my MOBIB card is faulty?
- How can I check whether my travel pass has been loaded onto my MOBIB card after payment?
- How do I request a new MOBIB card?
- How much is a new MOBIB card?
Student Bus Pass / Campus pass
- What should I do if I have paid for my Student Bus Pass / Campus Pass through my educational establishment, but have also received a bank transfer form from De Lijn?
- When can I use the Student Bus Pass / Campus Pass?
- Can I use my NMBS-SNCB MOBIB card for my Student Bus Pass / Campus Pass?
- Where can I travel with my Student Bus Pass / Campus Pass?
- How much does a Student Bus Pass / Campus Pass cost and how do I apply for one?
Brupass & Brupass XL
Refund
After sales help
- When is my travel pass valid until?
- What do I do when my travel pass is paid but still hasn’t come in the mail after 7 working days?
- How do I adjust my travel pass details?
- What happens to a season ticket if the holder dies?
- What should I do if I’ve forgotten my MOBIB card (or season ticket)?
Cheaper-commuting (employees)
- Is my employer obliged to pay a financial contribution towards my De Lijn ticket?
- What is the minimum amount that my employer must contribute?
- Is my employer’s contribution subject to a maximum?
- Can my employer decide not to pay a contribution for my travel pass because, for example, it only wants to pay for my 10-journey Lijnkaart?
- How much is the contribution if I have an NMBS-SNCB travel pass as well as a De Lijn travel pass? Or what should I do with a combined travel pass?
