Subscriptions
Buy travel pass
- How do I purchase a travel pass?
- How can I purchase a travel pass that is paid fully or partially by my employer?
- Why should I buy my season ticket online?
- I am entitled to a preferential reimbursement (VT) how do I apply for a season ticket?
- Do you receive an income guarantee for the elderly (IGO) and do you want to buy an annual season ticket?
Renew travel pass
- How can I renew my travel pass?
- My travel pass is about to expire but I haven’t received a proposal to renew it yet. What do I do?
- What should I do if I’ve lost the letter to renew my season ticket?
- What should I do if I have received two bank transfer forms for the renewal of my season ticket?
- What should I do if I am entitled to a reduced rate and want to renew my Omnipas 65+?
Discounts and exclusive rates
- Where can I find information about products and discounts?
- Is there a discount for 65+?
- Is there a discount for students?
- Are childeren allowed to travel for free?
- How can I find out if my municipality contributes to the fares of my subscription?
Customized travel info
- Why have I received this push message?
- Why have I not received this push message?
- How do I turn off these notifications?
- Where can I see these notifications?
- Why is this service only for people with travel passes?
My MOBIB card
- What should I do if I my pass has been lost or stolen?
- What should I do if my MOBIB card does not scan or is defective?
- How can I check whether my travel pass has been loaded onto my MOBIB card after payment?
- I have paid, so when will my travel pass be on my MOBIB card?
- Can you load single tickets onto a MOBIB card?
Student Bus Pass / Campus pass
- What should I do if I have paid for my Student Bus Pass / Campus Pass through my educational establishment, but have also received a bank transfer form from De Lijn?
- When can I use the Student Bus Pass / Campus Pass?
- Can I use my NMBS-SNCB MOBIB card for my Student Bus Pass / Campus Pass?
- Where can I travel with my Student Bus Pass / Campus Pass?
- How much does a Student Bus Pass / Campus Pass cost and how do I apply for one?
Brupass & Brupass XL
Refund
- How can I cancel my online purchase of my season ticket?
- Am I entitled to a refund when I cancel my season ticket?
- How do I request a refund if I cancel my season ticket?
- Can I get a refund if I cancel my Omnipas 65+?
- Can I get a refund if I have a combined De Lijn - NMBS-SNCB season ticket through my employer?
After sales help
- When is my travel pass valid until?
- What do I do when my travel pass is paid but still hasn’t come in the mail after 7 working days?
- How do I adjust my travel pass details?
- What happens to a season ticket if the holder dies?
- What should I do if I’ve forgotten my MOBIB card (or season ticket)?
Cheaper-commuting (employees)
- Is my employer obliged to pay a financial contribution towards my De Lijn ticket?
- What is the minimum amount that my employer must contribute in the costs of my commute ?
- Is my employer’s contribution towards my De Lijn ticket subject to a maximum?
- Can my employer decide not to pay a contribution for my travel pass because, for example, it only wants to pay for my 10-journey Lijnkaart?
- How much is the contribution if I have an NMBS-SNCB travel pass as well as a De Lijn travel pass? Or what should I do with a combined travel pass?
