Refund

• As a cancer patient, do I travel free to and from the hospital for my treatment?

Contactless payment

• What does ‘unclear use’ mean in the contactless payment portal?
• At what point will I see my journeys in the contactless payment portal?
• How do I log into the contactless payment portal?
• Why was 7.50 euros taken from my account when I made a contactless payment?
• Can I pay for several people/children using contactless?

See all 23 articles

Purchasing by text message (tickets and day tickets via sms)

• What text message do I send to buy an ticket or day ticket via sms?
• What should I do if my ticket via sms available time has expired?
• Can I purchase an ticket or day ticket via sms through a foreign mobile phone operator?
• What happens if I don’t have enough credit to purchase an ticket or day ticket via sms?
• What’s the difference in the way SMS purchasing works between prepaid and postpaid mobile phone users?

See all 11 articles

Purchasing via the website or app (single ticket, 10-journey ticket & day ticket)

• How do I buy a ticket, 10-journey ticket or day ticket via the website or app?
• Why can’t I find the 50-journey ticket in the app?
• How long is the 50-journey ticket valid for?
• Where can I buy a 50-journey ticket?
• I travel frequently with De Lijn. Which ticket would be good for me?

See all 33 articles

Advance sales points

• Until when can I use the free tickets via SMS I have received in exchange for my ticket on a magnetic card?
• Can I still exchange my ticket on a magnetic card?
• Why is De Lijn getting rid of magnetic cards and validation devices?
• Why can’t I use my 10-journey ticket with a municipal discount everywhere?
• What should I do if the ticket machine is defective?

See all 8 articles

Ordering through the Payworld Express eShop

• What are the advantages of ordering through the Payworld Express eShop?
• How do I place an order via the eShop?
• Do I pay extra through the eShop?

Buy on buses and trams

• Can I still obtain a free ticket from the driver?
• Why can’t I buy my ticket from the driver any more?
• Can I pay for my journey with ecocheques?
• Can I buy a ticket on the bus or tram?

Tickets on electronic cards

• I bought a ticket on an electronic card, within how much time after purchase should I use it?
• How long is a travel pass or ticket on the electronic card valid?
• Can I scan my ticket on an electronic card when it is still in my wallet?
• How do I know what ticket or how many journeys are left on my card?
• How do I use a ticket on an electronic card?

See all 9 articles