Tickets and day passes
Refund
Contactless payment
- What does ‘unclear use’ mean in the contactless payment portal?
- At what point will I see my journeys in the contactless payment portal?
- How do I log into the contactless payment portal?
- Why was 7.50 euros taken from my account when I made a contactless payment?
- Can I pay for several people/children using contactless?
Purchasing by text message (sms-tickets and sms-daypasses)
- What text message do I send to buy an SMS ticket or SMS day pass?
- What should I do if my sms-ticket available time has expired?
- Can I purchase an SMS-ticket or SMS-day pass through a foreign mobile phone operator?
- What happens if I don’t have enough credit to purchase an SMS-ticket or SMS-day pass?
- What’s the difference in the way SMS purchasing works between prepaid and postpaid mobile phone users?
Purchasing via the website or app (m-tickets, m-card10s & m-daypasses)
- How do I buy an m-ticket, m-card10 or m-daypass?
- Why can’t I find the 50-journey ticket in the app?
- How long is the 50-journey ticket valid for?
- Where can I buy a 50-journey ticket?
- I travel frequently with De Lijn. Which ticket would be good for me?
Advance sales points
- Until when can I use the free sms-tickets I have received in exchange for my ticket on a magnetic card?
- Can I still exchange my ticket on a magnetic card?
- Why is De Lijn getting rid of magnetic cards and validation devices?
- Why can’t I use my 10-journey Lijn with a municipal discount everywhere?
- What should I do if the ticket machine is defective?
Ordering through the Payworld Express eShop
Buy on buses and trams
Tickets on electronic cards
- I bought a ticket on an electronic card, within how much time after purchase should I use it?
- How long is a travel pass or ticket on the electronic card valid?
- Can I scan my ticket on an electronic card when it is still in my wallet?
- How do I know what ticket or how many journeys are left on my card?
- How do I use a ticket on an electronic card?
