Tickets and day passes
Refund
Contactless payment
- Which vehicles can I pay contactless on?
- Can I pay with Payconiq?
- How is my payment processed?
- Which smartphones with payment apps or wearables can I use for contactless payment?
- Which bank cards can I use to make contactless payments?
Purchasing by text message (sms-tickets and sms-daypasses)
- What text message do I send to buy an SMS ticket or SMS day pass?
- Can I purchase an SMS-ticket or SMS-day pass through a foreign mobile phone operator?
- What happens if I don’t have enough credit to purchase an SMS-ticket or SMS-day pass?
- Can several people travel on the same mobile?
- What’s the difference in the way SMS purchasing works between prepaid and postpaid mobile phone users?
Purchasing via the website or app (m-tickets, m-card10s & m-daypasses)
- I haven’t received the text message with the verification code for resetting my number. What do I do?
- Can I buy unlimited m-tickets if I have a subscription tariff with my mobile operator
- Is there a difference in use betweet prepaid and postpaid mobile users for m-tickets ?
- Can I buy a ticket via Wi-Fi?
- How does De Lijn check an m-ticket?
Advance sales points
- Until when can I use the free sms-tickets I have received in exchange for my ticket on a magnetic card?
- Can I still exchange my ticket on a magnetic card?
- Why can’t I use my 10-journey Lijn with a municipal discount everywhere?
- Where can I find a sales point?
- What should I do if the ticket machine is defective?
Ordering through the Payworld Express eShop
Buy on buses and trams
Tickets on electronic cards
- How long do I have after purchase to use a ticket on an electronic card?
- How long is a travel pass or ticket on the electronic card valid?
- Can I scan my ticket on an electronic card when it is still in my wallet?
- How do I know what ticket or how many journeys are left on my card?
- How do I use a ticket on an electronic card?
