Our tickets have been on an electronic card rather than a magnetic card since 1 October 2022. These old magnetic cards can no longer be used on our vehicles.

You can recognise the old magnetic card by the black magnetic strip:

If you still have such a card, you can use it as a discount when buying a new ticket on electronic card or have it converted into rides.

• To do this, stop by one of our Lijnwinkels or
• Send us a photo of the magnetic card cut in half via the contact form
  • Attention: the residual value must be clearly legible on the back of the card
  • If the residual value is not legible, send the card by post to:
    
    De Lijn Customer Service
    Crutzenstraat 5
    3500 Hasselt.
    
    We need the following information:

• • the card
  • your name and address
  • request for exchange