At De Lijn, we do everything we can to provide reliable service. However, situations may arise in which not everything goes as planned. Below you will find answers to frequently asked questions about our compensation policy.

1. Can De Lijn guarantee that all trips always run according to plan?

De Lijn organizes public transport in Flanders and strives for reliable service. However, it is possible that trips do not take place according to the scheduled timetable due to circumstances. In such cases, De Lijn does not provide compensation as reimbursement for the trip that did not take place.

2. What if something goes wrong with the purchase or use of my travel ticket?

We strive for a smooth purchase and travel experience, but sometimes something can go wrong. If you experience problems with the purchase or use of your travel ticket, you can contact our customer service. They will assess the situation and see what solution is possible.

Tip: always keep a copy of your purchase confirmation and travel ticket to facilitate your request.

3. How can I report another problem?

If you have experienced a situation that did not go as desired and for which no immediate solution is possible, you can contact customer service. Each situation is assessed individually, and we do our best to support you in an appropriate way.