Is your MOBIB card defective, or do you no longer have a MOBIB card? If so, request a new MOBIB card as soon as possible, so that you can use your travel pass again. You can request a new card online or visit one of our Lijnwinkel stores.

If your MOBIB card expires, you don’t need to request a new one.

Request a MOBIB card online

1. Fill in the contact form. Also send a photo of the front and back of your MOBIB card.
2. As soon as you request a new MOBIB card, we will automatically deactivate your old one. We do this to prevent abuse. You will no longer be able to use your old MOBIB card. This action is irreversible.
3. You will receive a link by email within a few days for the payment of 10 euros for your new MOBIB card.
4. Once we’ve received the payment, we will send you a confirmation email.
5. You will receive a new MOBIB card by post at your official address within 7 working days of receiving the confirmation email.

Request

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Drop in at a Lijnwinkel store.

1. Drop in at a Lijnwinkel store. All we need is your national register number.
2. As soon as you request a new MOBIB card, we will automatically deactivate your old one. We do this to prevent abuse. You will no longer be able to use your old MOBIB card. This action is irreversible.
3. Pay 10 euros for your new card. You can pay with a debit card or in cash.
4. You will receive your new MOBIB card in the Lijnwinkel store immediately. If we are unable to give you your MOBIB card right away, you will receive a temporary ticket to cover the period until you receive your new MOBIB card. You will receive your new MOBIB card by post at your official address, within 7 working days.

Find a Lijnwinkel store

Tip You need a valid ticket for every journey

Have you lost your MOBIB card, is your card defective or are you waiting for your new MOBIB card? You need a valid ticket for your journey. Buy one using the app, by text message or contactlessly. That way you won’t risk a fine. Tickets will only be refunded if there is a technical malfunction/error on the part of De Lijn or if a purchased product has not been loaded correctly.

Any questions about this subject?
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