Make sure you have an active internet connection.

Is it still not working?

• Then purchase a ticket in different way
• Pay contactless with your payment card or your payment app on your smartphone or smartwatch. Hold your means of payment in front of the white terminal on the vehicle.
• Do you have a Belgian phone number? Then you can also buy a ticket via SMS. Send DL to 4884. You will receive a reply message that serves as your valid ticket.

Are you still experiencing problems? Let us know through the contact form on our website or in the app via the ‘Do you have feedback about the app?’ button.