If your MOBIB card is damaged or faulty follow the same procedure as with a stolen or lost MOBIB card and immediately apply for a new one.
Online is the simplest way to apply for a new MOBIB card
- Complete this form and submit your application.
- You will receive a link by email to pay the €10 administrative charge.
- As soon as your payment has been processed we will send you a confirmation email. A new MOBIB card will be sent to your home address via regular mail within 7 working days. Your old MOBIB card will be deactivated as soon as you apply for a new one.
Please note that you need a valid ticket for every journey with De Lijn, even while you are waiting for your new MOBIB card. If there was an ongoing subscription on your old card, you can get a temporary ticket for free in our Lijnwinkel. If not, you can purchase this via the app, by SMS or from the driver. That way you don't risk a fine. These tickets are not refunded by De Lijn.
You think your card is faulty due to a disruption in De Lijn’s network?
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Hand in your card at a Lijnwinkel. If your card has no visible damage, you will immediately receive a new card and current subscriptions will be placed on the new card. If this is not possible due to circumstances, you will receive a 14-day pass while waiting for your new card which will be delivered to you by post.
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Or you can send your faulty MOBIB card via regular mail and with an accompanying letter to our Travel Pass Department (dienst Abonnementen) at Slijkensesteenweg 11 - 8400 Ostend. Our staff there will check why your MOBIB card no longer works. If the cause is to be found at our end then your MOBIB card will be replaced free of charge. Pending delivery of your new MOBIB card you will need a valid ticket for every journey.
Tip
You don’t have time to go to a Lijnwinkel right now or you’d rather not wait for the Travel Pass Department to send you a reply? Then you can always apply for a new card.
