Help & Contact

How can we help you?


Do I have to scan my MOBIB card?

You are required to scan your MOBIB card whenever you get on. Hold the card in front of the blue circle at the bottom of the yellow scanner on the bus or tram. You can carry on into the vehicle if a tick appears on a green field on the screen.

Please note!

Does the scanner show a cross on a red field? If a cross appears on the scanner, check if your card is defect.

Any questions about this subject?
Fill in this form.

Didn't find what you were looking for?