When you buy a new travel pass, if you don’t have a MOBIB card yet or if it has expired then you will be charged €5 extra for your new card. This covers the purchase, personalisation and distribution of the card. A MOBIB card isn’t a ticket: think of it as being like a bank card onto which you can load your passes.

Your MOBIB card with your travel pass will be sent to your home address via regular mail within 7 working days of receipt of payment.

We will deactivate your old card and send you a new one within 7 working days of receipt of payment of the €10 administrative charge.

If your card is valid and there is no visible evidence of misuse then your card will be replaced free of charge. Read what to do in this situation

Is your card stolen or lost, or visibly damaged? Then it is best to apply for a new one right away.