Help & Contact

How can we help you?


I have already paid my MOBIB card but haven’t received it yet. What do I do?

You will receive the new MOBIB card with subscription within 7 working days after payment.

Have you not received your MOBIB card within 7 working days? Let us know as soon as possible via the contact form or go to a Lijnwinkel store. We will replace the card for free for the first month. In case of late notification (after 1 month), we will consider the card as lost and we will charge 10 euros for the replacement of the card.

We will replace the card for free up to 2 consecutive times. From the third time onwards you pay 10 euros to replace the card.

Any questions about this subject?
Fill in this form.

Didn't find what you were looking for?