You can renew your subscription in several ways. You don’t have to wait for a renewal offer. 

1. Renew your subscription online via the website

If you haven’t received an offer from us yet, or if you want to change our offer, you don’t have to wait.

1. Go to delijn.be/koopabo.
2. Click on renew subscription and proceed to order.
3. Link your MOBIB card if you haven’t done so yet.
4. Click the renew button, which will take you to the payment page. Pay with Visa, Mastercard, or Bancontact.
5. We automatically apply family, municipal discounts*, and/or increased reimbursement (if the increased reimbursement discount is not automatically applied, then choose to buy a new subscription).
6. As soon as we receive your payment, you will get a confirmation email.
7. After receiving payment, your subscription will be on your MOBIB card within a maximum of 2 hours after purchase.

*Do you live in a municipality that requires a certificate to grant the discount? Then you can apply online for your subscription with municipal discount.

Renew subscription

2. Renew your subscription online via ‘My Account’

After linking your MOBIB card(s), you can renew your subscription(s) through ‘My Account’.

1. Log in via My Account.
2. Go to products.
3. Choose subscriptions.
4. Click on renew subscription.

Having trouble online?

In some cases, you cannot directly renew your subscription online. Read which situations apply and what you can do.

3. Renew your subscription via our offer

Before your subscription expires, we send you a renewal offer by email or by mail.

Offer by email

1. If we have your email address, you will receive the offer by email.
2. If you agree with the proposed products, pay and renew via the link in the email. Payment can be made via Visa, American Express, Mastercard, or Bancontact. After we receive your payment, you will get a confirmation email.
3. Your new subscription will then be on your MOBIB card within a maximum of 1 hour after purchase.

Offer by mail

1. If we do not have your email address, we will send you our offer by mail.
2. Payment can then be made by bank transfer.
3. We will add your new subscription to your valid MOBIB card within 3 working days after receiving payment.

4. You can also always visit a Lijnwinkel

1. Show your MOBIB card or identity card.
2. Pay cash, or via Bancontact, Visa, or Mastercard.
3. We will load your subscription onto your MOBIB card immediately.

Find a Lijnwinkel

Tip

• Check the validity period of your subscription at a MOBIB scanner on the bus/tram.
• Request a new MOBIB card if you don’t have one. If your card has expired, we will automatically charge for a new one when you purchase your subscription. How much does a new MOBIB card cost?
• Are you renewing the subscription for your children or someone else? Make sure you have the MOBIB card number or national registry number at hand if they are not registered at your address.