Tickets purchased through the De Lijn app or website are digital tickets and can be found on the website (under your account) and in the app (under Products > Tickets).

If you can't find the tickets in the app, there may be several reasons.

• The app is in simple mode. You can only purchase and use tickets in full mode. 
  
• Check if there is an update available for the app.
• Tickets you purchase are linked to the account you are logged into at that time.
  Log in with the account you used to buy the tickets to find them in the ticket zone. You might have purchased your ticket(s) with a different account:
  • your Facebook account
  • your Apple or Google account
  • and/or other account(s) created with an email address and password
• Is your ticket expired? Tickets are valid for 1 year. Unactivated tickets that have expired will disappear from the app.

Have you received a voucher code? Then you must first redeem it via the De Lijn app or website.