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Can I accidentally pay twice with the same means of payment?

Yes, you can. 

  • If you hold your contactless bank card, smartphone or other means of payment in front of the same terminal several times within two minutes, you will be paying contactlessly for a second, third, fourth or fifth traveller.
  • On the terminal screen, you’ll see a green background with a tick and the number of travellers:

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  • If you hold this same means of payment in front of the same terminal after the first two minutes, you’ll see a red screen with the message ‘you have already paid with this card’.
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  • If you hold this same means of payment in front of another white terminal, you’ll see a green tick: this is a transfer.
  • If an hour or more has passed when you hold your contactless bank card, smartphone or other means of payment in front of the white terminal, you’ll be paying for a new ride.

Tip:

Did you accidentally pay twice? Provide us a proof of payment.

 

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