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Can I accidentally pay twice with the same means of payment?

Yes, you can. Make sure that you don’t hold your means of payment in front of the same terminal more than once if you only want to purchase one ticket (for one ride).

  • If you hold your contactless bank card, smartphone or other means of payment in front of the same terminal several times within two minutes, you will be paying contactlessly for a second, third, fourth or fifth traveller.
  • On the terminal screen, you’ll see a green background with a tick and the number of travellers:

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  • If you hold this same means of payment in front of the same terminal after the first two minutes, you’ll see a red screen with the message ‘you have already paid with this card’.
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  • If you hold this same means of payment in front of another white terminal, you’ll see a green tick: this is a transfer.
  • If an hour or more has passed when you hold your contactless bank card, smartphone or other means of payment in front of the white terminal, you’ll be paying for a new ride.

Tip:

Did you accidentally pay twice? Then fill in a form for our customer service.

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