Help & Contact

How can we help you?


What should I do if I lost something on the bus or the tram?

Fill in this form and send us your query and send us the necessary information.

Do this as soon as possible after collecting the following information:

  • The date you forgot or lost something on the bus or tram and the time you got on and off the bus or tram
  • The specific bus or tram line you forgot or lost the item on and the direction of travel
  • A full description of the item you lost or forgot: colour, material, characteristics, content, any ID or contact details on or inside the item
  • Your contact details: your email address and a (mobile) phone number we can use to reach you

After you report the lost or forgotten item, the lost and found department will look for your item based on the information you provided. If we find the item, we will contact you and tell you where you can pick it up.

However, it is possible that another traveler has found your item, so we won't be able to find it.

If we do not notify you within 14 days of your report, this unfortunately means that your lost item was not found. If an item is not claimed by its owner within two months, we will remove it from our lost and found department.

You can also contact De Lijn Info on 0700 220 200 (€0.30 per minute) or you can reach us on Facebook or Twitter. Please, register your item only once.

Any questions about this subject?
Fill in this form.

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