Phone the Hoppin Switchboard (0800 12 2 12). They will examine your request and grant the exemption if necessary. This will then automatically be taken into account for future flex bookings.

Note:

that you cannot book flexible transport if there is sufficient provision of regular public transport, though. This is because De Lijn Flex is intended as a flexible form of supplementary public transport.

So we always check first whether a regular service (train, tram or bus) can take you all or part of the way from your pick-up location to your destination.