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  1. Support & Contact – De Lijn
  2. Tickets and day passes
  3. Purchasing via the website or app (single ticket, 10-journey ticket & day ticket)

Purchasing via the website or app (single ticket, 10-journey ticket & day ticket)

  • How do I buy a ticket, 10-journey ticket or day ticket via the website or app?
  • Why can’t I find the 50-journey ticket in the app?
  • How long is the 50-journey ticket valid for?
  • Where can I buy a 50-journey ticket?
  • I travel frequently with De Lijn. Which ticket would be good for me?
  • How do I delete my linked payment method when purchasing an ticket?
  • How do I link my payment method while purchasing an ticket?
  • How do I activate my ticket, dayticket or 10-journeys ticket?
  • How long is an ticket valid ?
  • How do I know if I still have tickets linked to my mobile phone number?
  • How long does an ticket remain valid?
  • How does De Lijn check an ticket?
  • What should I do if my ticket available time has expired?
  • What if the battery of my smartphone is dead, or I’ve run out of mobile data, or there’s a malfunction while my ticket is being checked?
  • Do I need an active Internet connection in order to travel with an ticket?
  • How can I pay for my tickets?
  • What should I do if the tickets I purchased aren’t displayed?
  • My tickets didn’t appear in the app after payment. What should I do?
  • I can’t activate my ticket. What should I do?
  • What happens to my tickets if I have to reinstall the app?
  • Why do I have to create an account to buy tickets?
  • How do I buy an ticket through one of De Lijn’s partners?
  • Can I buy an ticket with a foreign bank card?
  • What should I do if I don’t receive a text with the verification code to reset my number when I still have tickets?
  • Can more than one person travel using one smartphone or mobile?
  • Can I buy a ticket via Wi-Fi?
  • What do I receive if I have purchased or activated an ticket?
  • What if the network is down or I have no mobile phone coverage the moment I want to use an ticket?
  • Can I buy an ticket with a foreign SIM card?
  • What personal details do I have to provide in order to purchase an ticket?
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