Purchasing via the website or app
- How do I buy a ticket, 10-journey ticket or day ticket via the website or app?
- I can’t find the ticket I’ve received in my tickets
- I’ve been sent a code. How do I redeem it?
- How do I pass on my ticket via the De Lijn app or website?
- I travel frequently with De Lijn. Which ticket would be good for me?
- How do I delete my linked payment method when purchasing an ticket?
- How do I link my payment method while purchasing an ticket?
- How do I activate my ticket, dayticket or 10-journeys ticket?
- How long is a ticket valid ?
- How do I know if I still have tickets linked to my mobile phone number?
- How long does a ticket remain valid?
- How does De Lijn check a ticket?
- What should I do if my ticket available time has expired?
- What if the battery of my smartphone is dead, or I’ve run out of mobile data, or there’s a malfunction while my ticket is being checked?
- Do I need an active Internet connection in order to travel with an ticket?
- How can I pay for my tickets?
- What should I do if the tickets I purchased aren’t displayed?
- My tickets didn’t appear in the app after payment. What should I do?
- I can’t activate my ticket. What should I do?
- What happens to my tickets if I have to reinstall the app?
- Why do I have to create an account to buy tickets?
- How do I buy an ticket through one of De Lijn’s partners?
- Can I buy an ticket with a foreign bank card?
- What should I do if I don’t receive a text with the verification code to reset my number when I still have tickets?
- Can more than one person travel using one smartphone or mobile?
- Can I buy a ticket via Wi-Fi?
- What do I receive if I have purchased or activated an ticket?
- What if the network is down or I have no mobile phone coverage the moment I want to use an ticket?
- Can I buy an ticket with a foreign SIM card?
- What personal details do I have to provide in order to purchase an ticket?
