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  1. Support & Contact – De Lijn
  2. Business range

Business range

  1. General questions
  2. Managing contracts
  3. Billing for contracts

General questions

  • What is a third-party payer scheme?
  • How can I, as an employer, make an appointment with a De Lijn customer manager?
  • How do I arrange a third-party payer agreement for my employees?
  • To the cost of which De Lijn tickets or passes for my personnel can I make an employer’s contribution?
  • As an employer, can I also contribute to the administrative fee of MOBIB cards?
See all 17 articles

Managing contracts

  • How do I request as an employer, a new third-party payer agreement?
  • My employee already has a MOBIB card from another transport operator. How can the De Lijn travel pass be placed on it?
  • How do I cancel a link between my company and an employee in the B2B portal? How do I request a refund?
  • Why has my employee not received a bank transfer form to pay for the MOBIB card and/or pay his/her personal contribution?
  • My employee has paid his/her contribution (for a travel pass and/or MOBIB card): when will he/she receive the MOBIB card with the travel pass?
See all 14 articles

Billing for contracts

  • There is an error on my organisation’s invoice (under the third-party payer scheme). What should I do?
  • As a third-party payer, when and how will I receive the invoice?
  • What does ‘Due to possession of a personal non-refundable travel pass, a travel pass will not be charged for’ mean in the B2B portal?
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