Business range
General questions
- What is a third-party payer scheme?
- How can I, as an employer, make an appointment with a De Lijn customer manager?
- How do I arrange a third-party payer agreement for my employees?
- To the cost of which De Lijn tickets or passes for my personnel can I make an employer’s contribution?
- As an employer, can I also contribute to the administrative fee of MOBIB cards?
Managing contracts
- How do I request as an employer, a new third-party payer agreement?
- My employee already has a MOBIB card from another transport operator. How can the De Lijn travel pass be placed on it?
- How do I cancel a link between my company and an employee in the B2B portal? How do I request a refund?
- Why has my employee not received a bank transfer form to pay for the MOBIB card and/or pay his/her personal contribution?
- My employee has paid his/her contribution (for a travel pass and/or MOBIB card): when will he/she receive the MOBIB card with the travel pass?
Billing for contracts
- There is an error on my organisation’s invoice (under the third-party payer scheme). What should I do?
- As a third-party payer, when and how will I receive the invoice?
- What does ‘Due to possession of a personal non-refundable travel pass, a travel pass will not be charged for’ mean in the B2B portal?
