Help & Contact
How can we help you?
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Apps and mobile website
Apps and mobile website
Where can I find real-time information on my bus or tram?
How do I track my bus/tram in real time on the map?
How do I buy a plan a route on the app?
How does the personal stop alert in the app work?
How does the ‘Track your ride’ function in the app work?
What can the De Lijn app do?
What do I need in order to use the De Lijn app or site?
I can’t see my bus or tram in the ‘Track your ride’ function. Why is this?
Why can’t I see my vehicle on the map in the app?
Who can I contact if I have questions or comments about the app
Why does the location of my bus/tram on the map in the app suddenly jump to a completely new position?
Why doesn’t the real-time location of my bus/tram match the location on the map in the app?
Do I have to give permission to track my vehicle on the map in the app?
Where can I find the personal stop alert in the app?
What permissions do I need to give to use the ‘Track your ride’ feature?
Why do I need bluetooth and mobile data for the ‘Track your ride’ function?
Can I use data from De Lijn to create an app myself?
How often do you update the app?