What should I do if I lost something on the bus or the tram? Why do I have to pay to get my lost property back? What can I do if I find an object or MOBIB card? Why can’t I collect my item from a De Lijn collection point? I’ve put in a claim for an item of lost property, but haven’t yet received a response. I’ve put in a claim for an item of lost property, but would like to change or add something. I’ve paid the fee to have my item returned to me, but I haven’t received it yet. I entered an incorrect address when creating the postage label.