Help & Contact
How can we help you?
How do I request as an employer, a new third-party payer agreement? My employee already has a MOBIB card from another transport operator. How can the De Lijn travel pass be placed on it? How do I cancel a link between my company and an employee in the B2B portal? How do I request a refund? Why has my employee not received a bank transfer form to pay for the MOBIB card and/or pay his/her personal contribution? My employee has paid his/her contribution (for a travel pass and/or MOBIB card): when will he/she receive the MOBIB card with the travel pass? What is a warning list for an employer and how does it work? Can I as an employer receive a refund on a travel pass? Can I cancel an employee’s travel pass? I have requested a new travel pass for my employee. Why has he/she not received it yet? The beneficiary is not living at his/her home address. Can I as an employer send the MOBIB card to his/her correspondence address? Can I have the MOBIB card and bank transfer forms sent to the employer’s address instead of to my employee? Can I cancel an employee’s travel pass? As a third-party payer, how do I provide a passport photo of an employee/student? What is my contribution as an employer if an employee is entitled to a concessionary rate (Preferential Reimbursement/Transport Guarantee)?