Managing contracts
- How do I request as an employer, a new third-party payer agreement?
- My employee already has a MOBIB card from another transport operator. How can the De Lijn travel pass be placed on it?
- How do I cancel a link between my company and an employee in the B2B portal? How do I request a refund?
- Why has my employee not received a bank transfer form to pay for the MOBIB card and/or pay his/her personal contribution?
- My employee has paid his/her contribution (for a travel pass and/or MOBIB card): when will he/she receive the MOBIB card with the travel pass?
- What is a warning list for an employer and how does it work?
- Can I as an employer receive a refund on a travel pass?
- Can I cancel an employee’s travel pass?
- I have requested a new travel pass for my employee. Why has he/she not received it yet?
- The beneficiary is not living at his/her home address. Can I as an employer send the MOBIB card to his/her correspondence address?
- Can I have the MOBIB card and bank transfer forms sent to the employer’s address instead of to my employee?
- Can I cancel an employee’s travel pass?
- As a third-party payer, how do I provide a passport photo of an employee/student?
- What is my contribution as an employer if an employee is entitled to a concessionary rate (Preferential Reimbursement/Transport Guarantee)?
