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What should I do if I don’t receive a text with the verification code to reset my number when I still have tickets?

  • Check that you had a WiFi or 3G/4G/5G connection when you entered your mobile number, and that the number 8810 isn’t blocked (88888 from a foreign number). Where to check these things:
    • on Android devices, in Messages – Settings
    • on iPhone devices, in Settings – Phone

Do you want to know what went wrong afterwards? We’ll be happy to find out for you. Fill in the contact form on the website or in the app using the button ‘Do you have feedback about the app?’.

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