The terminal doesn’t print a receipt. The inspector may ask to see your contactless bank card or smartphone to check with his/her inspection device that you’ve paid correctly.

The inspector does not have access to your account details and cannot make any payments in your name. Your data and privacy are protected.

A ticket inspector gets on the vehicle?

Then you won’t be able to pay contactlessly at the last minute. The terminals will be temporarily switched off, and you’ll see that this has happened because the red screen below will appear.

You may get an administrative fine if you:

• Refuse to cooperate.
• Are unable to prove that you have paid contactlessly, for example if you have a flat battery. Always ensure that your device is sufficiently charged.
• Haven’t paid contactlessly and don’t have another valid ticket.

The inspection procedure is described in our general terms and conditions of travel. PDF

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