Help & Contact

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How do I request a refund if I cancel my season ticket?

Do you want to cancel your season ticket?

You can request a refund via the contact form:7

  1. Select Season ticket refund application.
  2. Enter your personal details and account number.
  3. In the event of the holder’s death, upload a death certificate (certificate from the municipality or a death announcement), together with a certificate of succession.
  4. Send in the application and we will arrange a refund if you are entitled to one.


Season tickets at a reduced rate (such as Omnipas 65+, Buzzy Pazz for 6 to 12-year-olds and the Preferential Reimbursement/Transport Guarantee season ticket) will not be refunded. (Except in the event of the holder’s death, in which case a day-by-day refund will be made.)

If you’re unable to request a refund online, please visit a Lijnwinkel store.

Any questions about this subject?
Fill in this form.

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