Support & Contact – De Lijn Tickets and day passes Advance sales points What should I do if the ticket machine is defective? Published on February 11, 2020 08:13 Follow If the ticket machine isn’t working, you can buy a valid ticket by SMS, via the app or through another advance sales channel. Any questions about this subject?Fill in this form. Related articles Will the current tickets remain valid? What should I do if there isn't enough balance on my Lijn card to pay for the journey? What are ticket inspection staff allowed to do? What should I do if I lose something? Can I purchase a ticket in advance if I’m planning a trip with a group of ten or max. 30 people?