Help & Contact

How can we help you?


What should I do if I still have a paid season ticket when applying for the free network pass for people with a disability?

Request a day-by-day refund using the contact form for the Season Tickets service. You will be refunded the remaining value in accordance with our regulations.

More information about refunds can be found here.


Reduced rate season tickets are not refunded other than in the event of the holder’s death.

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