Did you buy your season ticket online? If so, you have 14 calendar days to cancel your purchase, by exercising your right of withdrawal.
How do you cancel your online purchase?
- Complete the form, sign it and send it by email or post to our Season Tickets service, Slijkensesteenweg 11 - 8400 Ostend.
- If you’re exercising your right to cancel, you don’t have to give a reason and there are no negative consequences.
- If you’ve already purchased a MOBIB card, the administrative fee of 5 euros will not be reimbursed. The card will remain valid, though, and you’ll be able to put another season ticket on it from De Lijn or another Belgian transport operator at a later date.
You can’t cancel the purchase if the season ticket starts within 14 calendar days of purchase.
Do you want to cancel or stop your season ticket after 14 calendar days? If so, you can apply for a general refund.