If you have to reinstall the app (on the same device), an already purchased m-ticket, m-card10, or m-day pass will be saved. Already activated tickets will be lost, however.

1. Download the app on your device again.
2. Go to My Tickets and at the bottom of the screen choose the option to validate your telephone number. By clicking on this option you reset your phone number.
3. Enter your mobile phone number. You will then receive a free SMS with a verification code.
4. Enter the code. Your phone number is now reset.
5. Your purchased m-tickets will be retrieved and will appear in the app under My Tickets.

Do you want to install the app on a new device? Read how to do this here.

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