Support & Contact – De Lijn General questions Pause button I’ve provided my bank account number but haven’t received a refund yet. Published on April 06, 2021 06:58 We will process all bank account numbers that are provided as soon as possible and issue the refund to the participants in batches in the week of May 3. Any questions about this subject? Fill in this form. Related articles When will I receive my refund? I registered my MOBIB card for the campaign, but didn’t realise that I also had to register my pause days. I took part in the Pause Button campaign but haven’t received an email from De Lijn asking for my bank account number for the payment. What should I do? Why am I only receiving limited financial compensation, as I was unable to fully use my travel pass during the Covid-19 pandemic? How much is the refund?