Support & Contact – De Lijn General questions Pause button I took part in the Pause Button campaign but haven’t received an email from De Lijn asking for my bank account number for the payment. What should I do? Published on April 06, 2021 06:55 You can also tell us your account number by phoning 070 220 200 (€ 0.30 per minute) or at our Lijnwinkel stores. Any questions about this subject? Fill in this form. Related articles When will I receive my refund? I’ve provided my bank account number but haven’t received a refund yet. How much is the refund? Why am I only receiving limited financial compensation, as I was unable to fully use my travel pass during the Covid-19 pandemic? When did the Pause Button campaign run and how was I able to participate?