Does a message really come from De Lijn? Or is it a phishing attempt?
De Lijn sends emails from addresses ending with:
- @Delijn.be
- @Sim.delijn.be
- @Info.delijn.be
- @Help.delijn.be
- @webhost.snapsurveys.com (for market research)
You can also recognise emails from De Lijn from this link: https://www.delijn.be/nl/content/emaildisclaimer/, which is included in every email we send out.
Messages via WhatsApp, text or social media
- De Lijn does not communicate directly with passengers via WhatsApp or other mobile apps.
- De Lijn only communicates with travellers by text if they have ordered a ticket by text on the number 4884. A text relating to a ticket purchase does not contain links to external websites.
- De Lijn does communicate directly with travellers through social media*, but only in response to a post by the customer.
*Facebook, Twitter or Instagram
Have you received some other request? Treat it as suspect, and email or send a screenshot of the message to verdacht@safeonweb.be.
Some examples of phishing messages
Any questions about this subject?
Fill in this form.
