Support & Contact – De Lijn General questions Pause button I’ve entered the wrong email address for the refund recipient Published on October 16, 2020 08:53 You must report this using the online contact form. Be sure to include the MOBIB card number and the correct email address. Any questions about this subject?Fill in this form. Related articles How much is the refund? Can I use my travel pass on a pause day? I have used up my pause days. When will I receive my refund? When will I be reimbursed for my pause days? I receive a family discount. How do I know what discount I will get for which travel pass?