Support & Contact – De Lijn General questions Pause button Why haven’t I received a confirmation email after registering? Published on October 16, 2020 08:31 We send a confirmation to the email address you provided when you created your account. You can check this email address at ‘Profile’. Any questions about this subject?Fill in this form. Related articles Why haven’t I received a verification email after creating my account? Can I register or pause my travel pass in the Lijnwinkel store? Why can’t I register after 31 January? I haven’t received an email to reset my password How do I request a refund if I cancel my season ticket?