Help & Contact

How can we help you?


How do I log into the contactless payment portal?

You can log into the portal in two ways:

  • With the card number of the payment card you use.
  • With the payment reference on the bank statement. This has 8 characters preceded or followed by ‘De Lijn’ or ‘DL’. When you log in with this, be careful not to copy or paste any spaces. Also, always enter the reference in capital letters (without ‘DL’ or ‘De Lijn’).


The payment reference is unique for each medium and always remains the same.

Any questions about this subject?
Fill in this form.

Didn't find what you were looking for?