Support & Contact – De Lijn Business range Managing contracts Why has my employee not received a bank transfer form to pay for the MOBIB card and/or pay his/her personal contribution? Published on September 18, 2020 09:28 Send us a message. We will look into the matter as soon as possible. Our standard practice is to send the transfer form to the employee’s home address (as shown in the national register), unless we have a different correspondence address. Related articles My employee has paid his/her contribution (for a travel pass and/or MOBIB card): when will he/she receive the MOBIB card with the travel pass? Am I entitled to a free travel pass or a travel pass at a reduced rate? In which cases it is not possible to buy my travel pass directly online via the website? What do I do when my travel pass is paid but my MOBIB card doesn’t work? What should I do if I my pass has been lost or stolen?