You can cancel the current travel pass. We will then immediately calculate whether a refund is possible.

The conditions for a partial refund apply:

• We will calculate the amount based on the date of cancellation of the travel pass.
• You will receive a credit note for the amount to which your organisation is entitled.
• If the employee paid part of the cost of the travel pass, also provide his/her account number when you make the request. We will pay his/her part of the refund into this account.

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