Support & Contact – De Lijn Business range Billing for contracts What does ‘Due to possession of a personal non-refundable travel pass, a travel pass will not be charged for’ mean? Published on September 04, 2020 13:47 Suppose you have requested a travel pass for an employee, but he/she already has one (for example a reduced rate pass). We will invoice you for a new travel pass only if we can refund the cost of the current travel pass. Related articles How can I renew my travel pass? There is an error on my organisation’s invoice (under the third-party payer scheme). What should I do? Am I entitled to a refund when I cancel my season ticket? How can I check whether my travel pass has been loaded onto my MOBIB card after payment? What do I do when my travel pass is paid but still hasn’t come in the mail after 7 working days?